I recently reserved a hotel room online due to the website they have advertises newly renovated condos for $1500. I get there and the hotel was the exact opposite. It was missing part of the counter top, nails sticking up out of the floor, the outside door would not secure, electrical wire exposed, etc., I get there and refuse to stay there. The owner of the hotel said it should have not been rented out due to its condition. I go reserve a room at another hotel business down the way. I get back home to the state I live in and the owners wife refuses to refund my money, saying there are no cancellations. I have disputed it with my credit card. They are siding with the hotel since there contract says no cancellations. Is there anything I can do? I didnt just cancel to cancel. I did it because of safety issues. Now when I google there name on the computer, several people have experienced what I have. If it was a big hotel chain I could think of lots of people to call but this is a mom and pop thing. This is not right and they are misrepresenting themselves to the public.
?
Are there Hotel Boards or laws or anything that Mom and Pop Hotels have to answer to??
Source: http://feedproxy.google.com/~r/FindlawAnswers/~3/T7XCrH-E_0g/
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