Mom who glued tot's hands to wall could get life

By NBC News staff and NBCDFW.com

The Dallas mother who confessed to gluing her toddler to the wall then beating her as potty training punishment was in court Tuesday for a second day of testimony in her sentencing hearing.

Prosecutors were seeking 45 years in prison for 23-year-old Elizabeth Escalona but she could spend the rest of her life in prison on the felony injury to a child conviction, the Dallas Morning News reported.

The grandmother of the girl, Ofelia Escalona, was expected to testify Tuesday against her daughter.

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Doctors say the torture that the 2-year-old endured at the hands of her mom put her in a coma for several days. The doctor who saved the toddler's life testified on Monday why her mom should spend the rest of her life behind bars.

"The entire picture was very shocking. I see a lot of children. This was one of the worst, shocking cases that I've seen," said Dr. Amy Barton, a former pediatrician at Children?s Medical Center.

Watch video, read latest on Escalona case on NBCDFW.com

Barton fought back tears while testifying. It's been more than a year since she first saw 2-year-old Joselyn Cedillo in intensive care. She says the toddler was brought into the emergency room on September 7, 2011 with extensive bruising. The little girl was clinging to life.

"The child was brought in by a private vehicle with extensive trauma. It looked like the child had been abused and wasn't sure the child was going to make it. She had bruising on her belly," said Barton.

Barton also showed pictures of the little girl's injuries during the sentencing hearing.

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Dallas County Sheriff's Department / AP

Elizabeth Escalona, who is being sentenced after admitting that she beat her 2-year-old daughter and glued her hands to a wall.

Police say Escalona was so mad that her daughter soiled her pants that, as punishment, she super glued the girl?s hands to the wall then beat her in front of her other siblings.

Escalona?s kids told investigators their mother kicked the girl in the stomach and repeatedly hit her.

The girl did recover after the beating in September 2011, and the state took custody of her and Escalona?s other kids.

Escalona did plead guilty to first-degree injury to a child over the potty training punishment. The judge could sentence Escalona to from five years to life in prison.

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Source: http://usnews.nbcnews.com/_news/2012/10/09/14297542-texas-mother-who-glued-childs-hands-to-wall-faces-possible-life-term?lite

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'Illegal Immigrant' Debate: Univision Takes On The New York Times

Jose Antonio Vargas may have reenergized the debate over whether to use the term ?illegal immigrant,? but Univision?s taking it to a whole new level.

The nation's top-rated Spanish-language broadcast network took The New York Times to task last week in a series of articles on its English-language website, after The Times? Public Editor Margaret Sullivan defended the paper?s decision to continue using the term ?illegal immigrant,? in its pages and online. Sullivan explained her decision as a matter of accuracy. Univision pointed out that Latinos largely find the term offensive and intimated that The New York Times' decision may have more to do with lack of diversity than journalistic ethics.

In a post to her blog on Oct. 2, Sullivan wrote that, after thinking about the debate for a couple weeks, she had sided against the term ?undocumented.?

Just as ?illegal tenant? in a real estate story (another phrase you could have seen in Times articles or headlines) is brief and descriptive, so is ?illegal immigrant.? In neither case is there an implication that those described that way necessarily have committed a crime, although in some cases they may have. The Times rightly forbids the expressions ?illegals? and ?illegal aliens.?

Univision shot back in a series of articles critiquing Sullivan's logic and portraying the paper as out-of-touch with Latinos.

The day after Sullivan?s post, Univision dredged up a long list of terms The New York Times once allowed in its pages. A partial list includes the terms ?wetbacks,? ?Negro,? ?Jap,? ?Redskins,? ?Chinaman? and ?homo.?

In a separate post filed the same day titled ?The Times Is Behind the Times,? Univision noted that media outlets that aim to reach Latino audiences keep away from the term ?illegal immigrant.?

In many newsrooms where Latinos have a seat at the table, the term "illegal immigrant" has been dropped. NBC, which started NBC Latino this year, dropped the term. ABC, which is part of our new partnership with Univision, dropped the term. CNN, after making recent Latino hires, announced that they prefer to use "undocumented." The Miami Herald and the San Antonio Express-News, which both have a large Hispanic readership, have dropped the term. Even Fox News, a cable channel viewed by the public to be the most conservative network in a 2009 Pew survey, took a step in the same direction when it dropped illegal in favor of "undocumented" on their Fox News Latino site.

The Huffington Post prefers the term ?undocumented immigrant,? and has avoided the term ?illegal immigrant? since 2008.

Univision isn?t the only one pushing papers like The New York Times to change its position.

The National Association of Hispanic Journalists launched a campaign to get newspapers to drop the term ?illegal immigrant? back in 2006. "It is much easier to dehumanize and to silence somebody when you're calling them an illegal," then-Executive Director of NAHJ Ivan Roman told the American Journalism Review in 2010.

On Sunday's edition of "Up with Chris Hayes," journalist Maria Hinojosa echoed the notion that media outlets may decline to drop the term "illegal immigrant" because not enough Latinos have input in style decisions. Almost half of likely Hispanic voters find the term "illegal immigrant" offensive, according to a Fox News Latino poll released this year.

?I want to know who?s in those style meetings and how diverse they are,? said Maria Hinojsa.

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Sullivan does not set editorial policy for The New York Times, but as public editor her positions can influence style and language use decisions at the paper.

At least one Latino journalist at The New York Times dissented from Sullivan?s view. Simon Romero, the paper?s bureau chief in Brazil, tweeted:

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Source: http://www.huffingtonpost.com/2012/10/08/illegal-immigrant-debate-_n_1948904.html

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How to Prove the ROI of Customer Service - Business 2 Community

If customers are unhappy and have complaints, they should call us or send us an email, right? For most of you reading this blog post, it?s no longer a secret that our customers are pretty verbal about their purchase experiences, sharing both the positive and the negative.

And these voices have long gone beyond the company?s normal inbound channels such as phone and email, and have reached the space of countless forums, review sites, social networks and blogs.

It might sound logical to most of us that having a monitoring and engagement function in place to identify and solve these public mentions is a good idea. However, in most organisations, being just ?a good idea? doesn?t always justify a budget spend.

That?s why we?re tasked with justifying the value of doing customer service in social media channels to those who control our budget.

I spent two years working as Head of Social Media for a medium sized organisation, and part of my initial social media audit for the brand showed that we had a vibrant online community on various third party forums.

Good was mixed with bad; sometimes it consisted of incorrect information, but sometimes it was relevant and productive feedback .

I knew we had to get our people involved, but I needed to prove my case in order to get the budget for buying a social media monitoring tool and allocating a number of hours from our normal customer service staff.

But how do you prove the ROI (Return on investment) of customer service in social media channels?

Let?s start by looking at the ROI formula. R is the Return and I the Investment:

ROI = ((Gains-Costs)/Costs)*100

Your job is to find out where the gains are. As much as I?ve read about the value of a Facebook fan and the Return on Engagement, that stuff wouldn?t hold any water with my budget owners. I?d need to show them things with a real monetary value ? theoretical of course, but totally possible and justifiable cases.

The costs will be very easy to accurately calculate, so we can start with identifying and estimating the gains from customer service in social media channels.

Gains are split into cost savings and revenue streams. Let?s look into a few ways customer service outreach can both cut some of your costs, and give you new revenue streams:

• Inbound call deflection (Cost saving)
• Direct sales (Revenues)
• Reduced amount of lost sales (Revenues)
• SEO back links (Cost saving)

Inbound call deflection (Cost saving)

Reducing the number of inbound calls your customer service contact centre needs to handle is a cost saving exercise. Inbound calls may be emails, live chat or phone calls. They each have a fixed average handling cost; if you lower the number of them, you save money.

To estimate the call deflection (the amount of inbound calls you could reduce, i.e. deflect) from social media channels we need the following information:

• Number of issues resolved on social channels
• Estimated reach of those issues
• Call deflection rate
• Average cost of a call

Counting the number of resolved mentions across all of your social media channels should be pretty straightforward. If you use a social media monitoring tool like Brandwatch you can easily count the total number of resolved issues thanks to the in-built tagging system.

The audience is harder to accurately measure. But Brandwatch has good in-built support for estimating the reach. You can for example look at: forum thread views, Twitter followers of the mentioner, Facebook fans and so on. All of these give an indicationof your possible mention audience.

Call deflection rate is the average number, that you need to first estimate, then benchmark over time. An industry standard from Dr. Natalie Petouhoff is 10%, however this is taken directly from P2P customer service forums (such as Uservoice, GetSatisfaction and Salesforce).

Based on my own experience, I?d start out much smaller and calculate around 5% in call deflection rate, or even lower than that. Again, the key will be to do your own benchmarking.

Number of deflected calls = Total mention audience * 0.05

Your number of deflected inbound calls are calculated by looking at your total estimated mention audience for the relevant channel. This will undoubtedly differ if you compare Twitter followers versus website views on a particular forum thread.

The only way to get your real call deflection rate (here set to 5%) is to measure and benchmark it over time. If there a visible trend in deceased inbound calls compared to the number of resolutions in social channels, then this is your call deflection rate.

Cost savings are naturally calculated by taking the number of deflected calls, multiplied by the average cost per call.

Cost savings = Number of deflected calls * average cost per call

End of part 1. Join us tomorrow for part 2, to learn about how customer service in social media can affect revenue streams.

Source: http://www.business2community.com/social-media/how-to-prove-the-roi-of-customer-service-in-social-media-part-1-0297114

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Iraq buying $4.2 billion in Russian weapons: official document

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Barbara Feltman, DHS, PT, CLT-LANA Presents at Upcoming APTA

Posted on October 8th, 2012 No Comments ?

Myth or Reality ? What the Evidence Supports in Oncology PT

INAPTA Annual Conference
November 3, 2012
8 am to 5 pm
Indianapolis Marriott East
Salon 7
7202 E. 21st St, Indianapolis IN 46219
Website: https://m360.inapta.org/event.aspx?eventID=55371

What is the presentation about?
What is cancer rehab? Why would I go to this presentation? Did you know there are over 12 MILLION people in the US who have had cancer at some point in their life? Are you certain that the patient you are seeing after a TKA does not have a cancer history, and they possibly forgot to tell you? What does the evidence support for rehab services after the diagnosis of cancer, whether at diagnosis, long term survivorship or metastatic disease? Is it appropriate to work with a patient with advanced metastatic disease, or who is receiving chemotherapy? What about during radiation, or bone marrow transplant? What exercise is safe, and what research can I present to support exercise? What about ?red flags?? How do they fit into the orthopedic evaluation of the person with a history of cancer? These and other questions will be addressed in Myth or Reality.

Who is presenting?
Barbara Feltman, DHS, PT, CLT-LANA is a physical therapist and Certified Lymphedema Therapist at Community Rehab & Sports Medicine Center-Hillsdale. She completed her training in Physiotherapy at the Western Australian Institute of Technology in 1978. She received her Certificate of Completion in Women?s Health from Texas Woman?s University in 2002 and earned her Doctor of Health Science degree at University of Indianapolis, Krannert School of Physical Therapy, in 2009. Dr. Feltman received her training in the treatment of lymphedema in 1993, and holds certification from the Lymphology Association of North America. Dr. Feltman has presented continuing education courses on lymphedema for Physical and Occupational Therapists since 1994. Dr. Feltman has presented locally and nationally on a variety of facets of lymphedema and oncology management. Her publications include articles in Rehabilitation Oncology and in the textbook Women?s Health in Physical Therapy, edited by J.M. and G.L.Irion. Dr. Feltman has 22 years experience working with patients with edema, lymphedema and cancer-related musculoskeletal problems.

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Source: http://rehab.ecommunity.com/0/0/barbara-feltman-dhs-pt-clt-lana-presents-at-upcoming-apta-conference/

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Take these steps before becoming a federal contractor ? Federal ...

October 8th, 2012 | Uncategorized

My Sept. 24 column reviewed potential federal contracting opportunities to consider if you start your own business after leaving your federal job. Here are tips I collected from federal contract managers on how to win contracting bids:

• Follow solicitation instructions to the letter, and submit all required documents.

• Discuss solicitations that interest you with your target agency?s contracting officer (CO) before you submit proposals. Also, consult him if you anticipate missing deadlines or if you hit other obstacles while preparing proposals or fulfilling contracts. It is the CO?s job to communicate with vendors; don?t be shy out of the mistaken belief that you will earn a reputation as a pest if you contact him.

• Tailor each proposal. Specify how you will fulfill all solicited requirements. A federal procurement manager advises bidders: ?Do the research. If your proposal just yammers on about your company?s history and why it is so great, it will flop.?

• Write your proposal so that it gets to the point quickly and hits readers with your best shot up top. ?If you bury your relevant credentials and project plan in fluff, you will dig your own grave,? warns a federal procurement manager.

• Your proposal should answer questions such as: Why should we select your company? What does your company offer that other contractors don?t? If possible, provide concrete examples of your company?s successes that parallel the demands defined in your target solicitation, and describe any previous contracts you have fulfilled.

• Craft your written proposal to be complete and comprehensive. This document is the only record that will count ? spoken conversations or handshake agreements are not contracts.

• Don?t communicate with anyone at your target agencies about your pending bids except the appropriate COs. If you violate this rule, you may inadvertently create fatal conflicts of interest.

• Answer appropriate ?sources sought? notices ? statements of potential interest in a product or service by an agency ? posted at www.fedbizopps.gov. You may get your foot in the door and earn an insider advantage that could lead to a small business set-aside or a sole-source contract.

• Work to expand business. Research opportunities with your customers during the fourth quarter of the year, when they may be particularly eager to meet small-business contracting goals before the fiscal year ends.

Resources to help you win federal contracts:

• Most agencies have an Office of Small and Disadvantaged Business Utilization, which promotes opportunities for small business by publishing forecasts of their procurement needs and by hosting vendor outreach sessions, where businesses market their capabilities and learn about potential procurement opportunities.

• Before attending sessions, research your target organizations and practice your sales pitch. Bring with you marketing materials. Find sessions at www.osdbu.gov.

• The Small Business Administration?s Women-Owned Small Business Federal Contract Program promotes opportunities for women-owned small businesses. See www.sba.gov.

• SBA offers free mentoring programs that pair small businesses with experienced entrepreneurs. For more information, type mentoring into the search window at www.sba.gov.

• The Procurement Technical Assistance Program provides help to businesses at little or no cost as they seek government contracts. See www.aptac-us.org/new.

• The National Association of Government Contractors offers leads on government contracts and potential teaming partners, contract review services, proposal writing services, training and publications. See www.nagc.com.

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PLEASE NOTE! Do not submit ANY questions via the Comments form. Instead, please send your questions directly to careermatters@federaltimes.com. Questions submitted via the Comments form will NOT be answered!

Source: http://blogs.federaltimes.com/federal-careers/2012/10/08/take-these-steps-before-becoming-a-federal-contractor/

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Orioles strike back

Chen outduels Pettitte to claim his first postseason win

Alex Brandon / AP

Iciro Suzuki of the Yankees spins past Orioles catcher Matt Witers' second attempt at a tag to score?on a double by Robinson Cano in the first inning of Game 2 of the ALDS on Monday in Baltimore.

By DAVID GINSBURG

updated 12:02 a.m. ET Oct. 9, 2012

BALTIMORE - Andy Pettitte slapped his glove, angry he had allowed another run.

For the New York Yankees, it was yet another night of missed chances.

Instead of winning both games at Camden Yards, the Yankees headed home with a split in their best-of-five AL division series against the Baltimore Orioles following a 3-2 loss in Game 2 Monday night.

"It was obviously a frustrating game and one you hate to lose," Pettitte said. "It would have been nice to be able to get this one, that's for sure."

And now when the series resumes Wednesday night, they face having to get at least one win from the back end of their rotation. The rest of the series will be played in the Bronx.

"Now it's a great format, right?" Yankees captain Derek Jeter said playfully. "We like playing at home, and I'm sure the fans will be ready."

Because the extra wild-card round was added after the schedule, for one-year only the format of the division series is 2-3 rather than the 2-2-1 that had been used since 1998.

"We've played very well at home, and we're going to have to continue to do that if we're going to move on," Yankees manager Joe Girardi said. "It seems like Baltimore and us have kind of went back and forth all year, and that's what we did here."

New York went 2 for 8 with runners in scoring position and stranded 10.

"Sometimes you hit the ball hard and it gets caught. Sometimes you drop one in at the right time," Russell Martin said.

Pettitte, the career leader in postseason wins (19) and starts (43), failed to hold a 1-0 lead provided by Ichiro Suzuki's acrobatic spin to touch home plate in the first inning. The 40-year-old left-hander, who came out of retirement last spring for moments like this, allowed three runs and seven hits in seven-plus innings, dropping his postseason mark to 19-11.

Chris Davis' two-run single in the third and Mark Reynolds' RBI single in the sixth built a 3-1 lead against Pettitte, who was frustrated with himself when he returned to the dugout. The hit by Davis on a slider was especially aggravating to him.

"That was a serious mistake by me in that situation," Pettitte said. "Obviously, that pretty much cost us the game."

Robinson Cano's double in the first drove in Suzuki, whose pirouette around catcher Matt Wieters earned style points in addition to a run.

Jeter pulled the Yankees within a run with an RBI single in the seventh against Wei-Yin Chen. But the captain also was part of New York's struggles at the plate with runners in scoring position, a problem all season.

New York loaded the bases with one out in the fourth against Wei-Yin Chen, but Eduardo Nunez popped out and Jeter grounded into a forceout.

"He was putting the ball where he wants," Cano said. "You've got to give them credit. There was nothing we could do."

With runners at second and third and two outs in the seventh, Nick Swisher flied out against Brian Matusz, dropping to 1 for 33 (.030) with runners in scoring position in postseason play.

And a night after scoring five runs in the ninth against All-Star reliever Jim Johnson to win 7-2, the Yankees saw just 12 pitches in a 1-2-3 ninth against Baltimore's closer. Alex Rodriguez, 1 for 9 with five strikeouts in the series, fanned for the final out.

These teams have split 20 games this year. During the regular season, the Orioles took two of three in all three series at Yankee Stadium.

"It's nothing to go crazy about," Martin said. "I feel like we're a good team and we're going to bounce back, and we're going to give them a hard time back home."

Last year, the Yankees won their first-round opener against Detroit but were knocked out in five games. In 2010, they beat Texas in Game 1 of the AL championship series but lost in six.

Not the type of history New York wants to repeat.

? 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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Giants, A's have backs to the wall

HBT: Today is the first day when a team could be eliminated from the division series. The Athletics and the Giants are both in action and both face 0-2 deficits.

Source: http://nbcsports.msnbc.com/id/49337630/ns/sports-baseball/

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